FAQs
If you don't find your question below, please email gildedlilyrentals@gmail.com, and we will be happy to answer any questions!
Q. Where can I find some instructions for how to rent?
A. Visit our "How to rent" page by clicking here.
Q. How far does your included delivery fees go?
A. We will deliver for free within 40 miles of location in Mansfield, MA, and pickup time of no later than 9:00PM. Pickup times after 9:00PM can be scheduled for additional fee. If you cannot determine if your event address qualifies for free delivery, give us your address and we will be happy to let you know.
Q. What are the pickup fees for pickups after 9pm
A. We do charge a fee for pickups after 9 PM on the evening of your event. However, we will work with your venue for next day pickups so avoid these fees when possible. This will depend on if the venue allow a morning pickup, if the arch is needed the next morning, and if we can fit it into our schedule the next day.
- 9:30 PM charge of $50
- 10 PM charge of of $100
- 10:30 PM charge of $150
- 11 PM charge of $200
- 11:30 PM charge of $250
- 12:00 AM charge of $300
Q. How much does delivery cost if it is not within 40 miles of your warehouse in Mansfield?
A. If your location exceeds 40 miles, we charge $1/mile.
Q: Can you move the arch and aisle to the reception?
A: Yes! Please keep in mind, when an arch/pillars are moved, they require a FULL teardown and FULL re-set. They cannot be transported in one piece because they can break this way and most will not fit through regular doors.
The large arches, arbors and pillars can only be moved by us, as they are large and require special attention to ensure safe installation. We encourage your wedding planner or coordinator to move the aisle arrangements and/or smaller arrangements as sometimes there is very limited time to move everything during cocktail hour. We will coordinate this and ensure it all goes smoothly on your day!
***Please note, our presence is required throughout the ceremony to oversee the moving of the arrangements. We will be on-site and in direct contact with your planner.
Q. What does it mean when it says price is for 1 setup/location only?
A. That means the price you pay is for our movers and/or florist to set this item up one time, at one location. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else that is not considered within the same room. Same room moves will be accessed to avoid these fees.
Q. What if I want to see an Altar/Arch/ or Backdrop in person first?
A. We do not meet to show you these products because they are too big and cumbersome to transport for these kind of appointments. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @GildedLilyRentals. We also offer open houses to see the items at different venues throughout the year. Please subscribe to our newsletter or email us for an upcoming open house date.
Q. Can I request a different floral arrangement be made and rented for my Altar/Arch/Backdrop?
A. At this time, we are not offering custom floral arrangements, but we are already working on adding some amazing new designs to be launched this year. Please reach out by email to let us know what you're envisioning and if we can accommodate your design with what we already have planned.
Please keep in mind that we can add colored flowers to the standard arrangements, but cannot remove flowers. This is how we can customize it for your special day and would be happy to add a mix of faux or real flowers at no additional cost. There are some limitations before we incur a fee, so please reach out and let us know what we can do make your floral dreams a reality!
Q. I am having problems checking out, is the checkout button not working?
A. First, please check to see if the browser you are using is Internet Explorer. If so, open a different browser like Google Chrome or Safari. Internet Explorer is not supported by our website host Shopify. If this doesn't solve your problems please email or text us and we will quickly get back to you!
Q: How is payment made?
A: Full payment is made up-front, or you can pay in 4 instalments through Shop Pay. If you'd like a customized payment plan, please email me directly with your questions!
Q: What's your cancellation policy?
A: We require a 90 day cancellation notice in which everything will be refunded except 1/4 the total cost of the order (this is considered the retainer/deposit to secure the date). Review our Terms and Conditions here.